Well, my dad has 2 of these..so, I can only give you a little advice:
-batteries in the transmitter?
-Did you charge the helicopter fully out of the box?
I know when it dies(out of juice), it just sits there like that.
Anyway, Like i said..the pops has 2, supposed to be 3ch, but the BNF option doesnt really work, and well, the switch only has 2 positions! I turn one on get it going, turn on second, its cool for 4 seconds, then bam! picks up the other frequency. I may try to fly tandem! ha!
So, yea...its great fun, but not the most robust electronically.