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Type: Posts; User: RTCharlie

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  1. I'm going to make a request with management to...

    I'm going to make a request with management to have your order reshipped. I will get back to you when I hear from management.
  2. Have you tried checking with your local post...

    Have you tried checking with your local post office to see if they have any record of receiving the package? I'm going to check with the shipping department to see if we can reship the package.
  3. Sticky: The warehouse staff aren't in yet, when they come...

    The warehouse staff aren't in yet, when they come in I will check with them to see if they have a canopy for the 90A50.

    I checked with the warehouse staff and they said that a lot of the old plane...
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    A shipping confirmation email was sent to you on...

    A shipping confirmation email was sent to you on 8/12/14. Just in case you didn't receive the email here's the link for you to track the package....
  5. Thread: Order Status

    by RTCharlie
    Replies
    3
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    138

    I checked with Assurance RC and they said that...

    I checked with Assurance RC and they said that the item will be back in stock in about 2-3 weeks.
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    I checked on the order and it looks like shortly...

    I checked on the order and it looks like shortly after you submitted this thread you got in contact with the customer service department, a RMA was sent you so you can return the CT6B for an exchange.
  7. Thread: Serbia

    by RTCharlie
    Replies
    2
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    59

    As Fred Huber mentioned have your cousin in...

    As Fred Huber mentioned have your cousin in Germany place the order with all of his own information, when he receive the package forward him the money for the cost of the order and the cost to ship...
  8. Thread: Order Status

    by RTCharlie
    Replies
    3
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    138

    We stock some of the Align products at our...

    We stock some of the Align products at our facility, some of the items we have to order from Align directly. According to the information in the order the item that you ordered is being shipped from...
  9. This thread was made back in 2011, the user that...

    This thread was made back in 2011, the user that made this thread hasn't been online since then. I would need more information about the item. What is your order number for the item? Do you have the...
  10. Did you make an account on our website with your...

    Did you make an account on our website with your previous order? If you did you have to edit your shipping address or else every time you use that account it will enter your old shipping address to...
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    From the crash of the helicopter the circuit...

    From the crash of the helicopter the circuit board of the helicopter might of gotten damaged, you can try replacing the circuit and see if it helps.
  12. Pm replied.

    Pm replied.
  13. The issue as I found out later on is the setting...

    The issue as I found out later on is the setting within the ESC, the timing is set to high and that is why it makes the plane cog. I believe the timing is set to medium from the factory, once you...
  14. The parts department has located the parts, they...

    The parts department has located the parts, they will have it sent out to you right away.
  15. I need to check with the warehouse manager if he...

    I need to check with the warehouse manager if he can let me open a couple of the kits and check if the parts are included or if the manufacturer forgot them in the shipment. I will get back to you...
  16. I need to check with the parts department to see...

    I need to check with the parts department to see if they have this part available I will get back to you as soon as I hear back from them.
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    The package is supposed to be delivered to your...

    The package is supposed to be delivered to your doorstep, but I cannot guarantee this because I don't know how your post office decides if the package should be delivered or picked up.


    The...
  18. Ok I'll have the part sent out, I'll have the web...

    Ok I'll have the part sent out, I'll have the web team take a look into the other parts as well. Thanks for the heads up.
  19. I don't know why the shipping cost for the single...

    I don't know why the shipping cost for the single part is so much to ship to you, I'll ask our web team to take a look into this, maybe the size or weight for the item was entered into the Yahoo...
  20. I talked to Michael about your order and he...

    I talked to Michael about your order and he agreed to send you the parts that you're requesting. The package will be sent to your US address. Once the package leaves our facility we will email you...
  21. I checked on your order and a rep replied to your...

    I checked on your order and a rep replied to your ticket on 7/3/2014 10:25:38 AM. A RMA email should of been sent to you already, I'll email you another RMA email since you didn't receive the email....
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    Pm replied.

    Pm replied.
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    I looked into the order and a packing slip was...

    I looked into the order and a packing slip was made for the order but there is a note in the order from the shipping department to call you, I need to check with them to see what's the reason or if...
  24. I checked on your ticket and it looks like the...

    I checked on your ticket and it looks like the manager of tech support is attending to the ticket. You'll be receiving a reply from him shortly.
  25. Once you submit a ticket you should be responded...

    Once you submit a ticket you should be responded to within 24 hours but it can take longer because of the amount of tickets that we get over the weekend. What is your ticket number? Is there an issue...
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