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Type: Posts; User: RTCharlie

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    If you never received a order confirmation email...

    If you never received a order confirmation email that could mean that you either gave us the incorrect email, or the order didn't go through. If you paid with PayPal you can log into your PayPal...
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    The inventory system indicated that a order was...

    The inventory system indicated that a order was placed on 8/28/14 for the engines. It usually takes about 1 month for the shipment to arrive, so we get them around the end of this month. Enter your...
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    If your country isn't on the list of countries...

    If your country isn't on the list of countries that means we don't ship to your location at the moment. This isn't a error on the websites. There could be a couple reasons why we have chosen to not...
  4. I just sent you a RMA email for the order, I also...

    I just sent you a RMA email for the order, I also made the request to have a return shipping label to be emailed to you for the servos. Once we receive the servos we'll process the exchange for the...
  5. I'm going to email you a return shipping label...

    I'm going to email you a return shipping label and return form so you can return the item for an exchange.
  6. A RMA form was emailed to you so you can return...

    A RMA form was emailed to you so you can return the combo for exchange, the email will have the instructions on how to return the item back to us.
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    When you place a order on our website it is...

    When you place a order on our website it is required of you to enter a email address so you can receive confirmation email from us. If you don't arrive to the confirmation page after you place the...
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    The order was made on 8/31 which is Sunday for...

    The order was made on 8/31 which is Sunday for us(we're not open on the weekends).
    9/1 was a holiday in the US so the order wasn't processed since the business was closed.
    The order was inputted...
  9. Have you checked to verify that you have the...

    Have you checked to verify that you have the correct mode selected on the transmitter?
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    ESC received and processed, I'll have the...

    ESC received and processed, I'll have the shipping department process the shipment for the replacement ESC right away.
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    I flagged your order for refund, you will be...

    I flagged your order for refund, you will be notified via email once the order has been canceled and refunded.
  12. Thread: Order Status

    by RTCharlie
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    1,613

    They said that they got the item at their...

    They said that they got the item at their facility. They're going to be sending the units over to us. We're supposed to receive the package by the end of today or tomorrow.
  13. Thread: motor shaft

    by RTCharlie
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    185

    That is correct, you'll need to have a hole in...

    That is correct, you'll need to have a hole in the firewall for the motor shaft to go through.
  14. Thread: Order Status

    by RTCharlie
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    1,613

    I just emailed the rep at Assurance RC and when I...

    I just emailed the rep at Assurance RC and when I hear back from them I will get back to you right away.
  15. Thread: motor shaft

    by RTCharlie
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    185

    I don't believe the motor shaft to be reversible...

    I don't believe the motor shaft to be reversible on this motor, this motor does come with a prop adapter.
  16. The order has been reshipped, the tracking number...

    The order has been reshipped, the tracking number is 1ZX03V030397237186.
  17. I made the request to have the order reshipped...

    I made the request to have the order reshipped earlier last week, and it also looks like the customer service manager did the same as well. We got the OK to reship the order so I had the shipping...
  18. Did you plug in the wires from the receiver to...

    Did you plug in the wires from the receiver to the APM board while it was hooked up to the computer? If you do this you can blow out the resistor that is on the APM board causing it to show the "bad...
  19. I'm going to make a request with management to...

    I'm going to make a request with management to have your order reshipped. I will get back to you when I hear from management.
  20. Have you tried checking with your local post...

    Have you tried checking with your local post office to see if they have any record of receiving the package? I'm going to check with the shipping department to see if we can reship the package.
  21. Sticky: The warehouse staff aren't in yet, when they come...

    The warehouse staff aren't in yet, when they come in I will check with them to see if they have a canopy for the 90A50.

    I checked with the warehouse staff and they said that a lot of the old plane...
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    A shipping confirmation email was sent to you on...

    A shipping confirmation email was sent to you on 8/12/14. Just in case you didn't receive the email here's the link for you to track the package....
  23. Thread: Order Status

    by RTCharlie
    Replies
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    1,613

    I checked with Assurance RC and they said that...

    I checked with Assurance RC and they said that the item will be back in stock in about 2-3 weeks.
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    I checked on the order and it looks like shortly...

    I checked on the order and it looks like shortly after you submitted this thread you got in contact with the customer service department, a RMA was sent you so you can return the CT6B for an exchange.
  25. Thread: Serbia

    by RTCharlie
    Replies
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    125

    As Fred Huber mentioned have your cousin in...

    As Fred Huber mentioned have your cousin in Germany place the order with all of his own information, when he receive the package forward him the money for the cost of the order and the cost to ship...
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