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Type: Posts; User: RTCharlie

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  1. Pm replied.

    Pm replied.
  2. The issue as I found out later on is the setting...

    The issue as I found out later on is the setting within the ESC, the timing is set to high and that is why it makes the plane cog. I believe the timing is set to medium from the factory, once you...
  3. The parts department has located the parts, they...

    The parts department has located the parts, they will have it sent out to you right away.
  4. I need to check with the warehouse manager if he...

    I need to check with the warehouse manager if he can let me open a couple of the kits and check if the parts are included or if the manufacturer forgot them in the shipment. I will get back to you...
  5. I need to check with the parts department to see...

    I need to check with the parts department to see if they have this part available I will get back to you as soon as I hear back from them.
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    The package is supposed to be delivered to your...

    The package is supposed to be delivered to your doorstep, but I cannot guarantee this because I don't know how your post office decides if the package should be delivered or picked up.


    The...
  7. Ok I'll have the part sent out, I'll have the web...

    Ok I'll have the part sent out, I'll have the web team take a look into the other parts as well. Thanks for the heads up.
  8. I don't know why the shipping cost for the single...

    I don't know why the shipping cost for the single part is so much to ship to you, I'll ask our web team to take a look into this, maybe the size or weight for the item was entered into the Yahoo...
  9. I talked to Michael about your order and he...

    I talked to Michael about your order and he agreed to send you the parts that you're requesting. The package will be sent to your US address. Once the package leaves our facility we will email you...
  10. I checked on your order and a rep replied to your...

    I checked on your order and a rep replied to your ticket on 7/3/2014 10:25:38 AM. A RMA email should of been sent to you already, I'll email you another RMA email since you didn't receive the email....
  11. Replies
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    Pm replied.

    Pm replied.
  12. Replies
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    I looked into the order and a packing slip was...

    I looked into the order and a packing slip was made for the order but there is a note in the order from the shipping department to call you, I need to check with them to see what's the reason or if...
  13. I checked on your ticket and it looks like the...

    I checked on your ticket and it looks like the manager of tech support is attending to the ticket. You'll be receiving a reply from him shortly.
  14. Once you submit a ticket you should be responded...

    Once you submit a ticket you should be responded to within 24 hours but it can take longer because of the amount of tickets that we get over the weekend. What is your ticket number? Is there an issue...
  15. I'll have the shipping department send you...

    I'll have the shipping department send you another receiver.
  16. Replies
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    In the description of the video there are links...

    In the description of the video there are links for the plane shown in the video, the item number for the old FMS Corsairs to A-RC Corsairs changed and that is how you know which is which. I should...
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    The plane in the video that was done by Al Morris...

    The plane in the video that was done by Al Morris and Jeff isn't the same one that you purchased. The plane in those two videos are made by FMS and the design is different. The maker of the current...
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    What video are you referring to? There are a...

    What video are you referring to? There are a couple variations of the Airfield Corsair that you purchased. The model that you purchased comes with the same manual that is shared between the KIT,ARF,...
  19. Sorry I haven't been able to log into the forum...

    Sorry I haven't been able to log into the forum since we're in the process of moving locations. I checked on the order and it looks like you got in contact with the customer service department and...
  20. Thread: Order Status

    by RTCharlie
    Replies
    4
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    202

    Pm replied.

    Pm replied.
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    We don't stock the individual tanks in the combo...

    We don't stock the individual tanks in the combo that you ordered so I cannot have a single replacement tank sent out to you. If you like I can send you a return shipping label and return form to...
  22. Ok I'll have the batteries removed from the...

    Ok I'll have the batteries removed from the order, the order should be processed and shipped by the end of the business day. We're currently moving warehouses so there might be a slight delay in...
  23. I'm going to have another servo sent to you, just...

    I'm going to have another servo sent to you, just a heads up we're currently in the process of moving warehouses so there might be a delay in shipping out the replacement servo.
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    We're in the process of moving warehouses so the...

    We're in the process of moving warehouses so the shipping department is backed up at the moment, I looked into the order and from what I can see the shipping department did print the shipping label...
  25. Thread: Order Status

    by RTCharlie
    Replies
    4
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    202

    I checked with the parts department and they said...

    I checked with the parts department and they said that the package from Assurance RC still hasn't came in yet so I'll have someone contact them to check and see what's going on. If you don't want to...
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