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Type: Posts; User: RTCharlie

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  1. We made a order for WC1028 on 10/5/14, we should...

    We made a order for WC1028 on 10/5/14, we should get the shipment in early to the middle of next month.
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    Ok I'll have another set of retracts sent to you.

    Ok I'll have another set of retracts sent to you.
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    What would you like me to do about the order? Do...

    What would you like me to do about the order? Do you want me to send you another set of struts, or retracts?
  4. The overall diameter and the width of the tires...

    The overall diameter and the width of the tires are still the same. The difference between the two items is the side wall profile, the diameter of the wheel. The wheel on WC1028 has a larger diameter...
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    You should PM the user that made the post, I...

    You should PM the user that made the post, I cannot answer this question.
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    If your order qualifies for the "spare parts...

    If your order qualifies for the "spare parts express" method then you don't have to pay for shipping, only the cost of the items.
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    I don't know the technical specs of the Mini...

    I don't know the technical specs of the Mini 8ight so I cannot tell you if it has a 12mm hex.

    You should see about 20-25mph with a 2S battery.
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    We're located in California so it will take about...

    We're located in California so it will take about 5 business days to get the package to New York.
  9. WC1014 was replaced with WC1028. I don't think we...

    WC1014 was replaced with WC1028. I don't think we will be restocking the WC1014 wheels and tires. The only difference is the sidewall profile. WC1028 has a smaller sidewall so it'll help with the...
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    I cannot give you an approximate date on when the...

    I cannot give you an approximate date on when the batteries will be back in stock, reason being is that I don't even know this information. What I do have access to is the arrival sheet for what's...
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    "FS-GT2 2.4G 2CH Gun Transmitter for Radio...

    "FS-GT2 2.4G 2CH Gun Transmitter for Radio Controlled Cars w/ Receiver (Complete Set) "

    Isn't a spare part and cannot qualify for the spare parts express shipping. That is why the shipping is...
  12. I'll have a replacement servo sent to you....

    I'll have a replacement servo sent to you. There's no need to return the bad servo.
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    We've never tried using Mini 8ight parts with the...

    We've never tried using Mini 8ight parts with the Tacon vehicles before but if you want to use the parts that you have right now you will most likely have to purchase the bearing, axle, and the wheel...
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    The order shipped out on 9/30 via USPS. The...

    The order shipped out on 9/30 via USPS. The package is already in Las Vegas and is supposed to be delivered today....
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    The billing department will not release the hold...

    The billing department will not release the hold on the order unless the information that is being asked for is sent over. The information is being asked for because the billing and shipping address...
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    If you never received a order confirmation email...

    If you never received a order confirmation email that could mean that you either gave us the incorrect email, or the order didn't go through. If you paid with PayPal you can log into your PayPal...
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    The inventory system indicated that a order was...

    The inventory system indicated that a order was placed on 8/28/14 for the engines. It usually takes about 1 month for the shipment to arrive, so we get them around the end of this month. Enter your...
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    If your country isn't on the list of countries...

    If your country isn't on the list of countries that means we don't ship to your location at the moment. This isn't a error on the websites. There could be a couple reasons why we have chosen to not...
  19. I just sent you a RMA email for the order, I also...

    I just sent you a RMA email for the order, I also made the request to have a return shipping label to be emailed to you for the servos. Once we receive the servos we'll process the exchange for the...
  20. I'm going to email you a return shipping label...

    I'm going to email you a return shipping label and return form so you can return the item for an exchange.
  21. A RMA form was emailed to you so you can return...

    A RMA form was emailed to you so you can return the combo for exchange, the email will have the instructions on how to return the item back to us.
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    When you place a order on our website it is...

    When you place a order on our website it is required of you to enter a email address so you can receive confirmation email from us. If you don't arrive to the confirmation page after you place the...
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    The order was made on 8/31 which is Sunday for...

    The order was made on 8/31 which is Sunday for us(we're not open on the weekends).
    9/1 was a holiday in the US so the order wasn't processed since the business was closed.
    The order was inputted...
  24. Have you checked to verify that you have the...

    Have you checked to verify that you have the correct mode selected on the transmitter?
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    ESC received and processed, I'll have the...

    ESC received and processed, I'll have the shipping department process the shipment for the replacement ESC right away.
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