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Type: Posts; User: RTCharlie

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  1. Replies
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    93

    I've already noted that into the order, the...

    I've already noted that into the order, the returns department will take care of the rest once they receive the incorrect item back and will have the correct item sent out to you.
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    93

    A return shipping label and RMA email has been...

    A return shipping label and RMA email has been emailed to you so can return the incorrect item for exchange.
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    130

    Sorry for the delay, I sent you a PM regarding...

    Sorry for the delay, I sent you a PM regarding your order.
  4. Thread: Rma #2462830

    by RTCharlie
    Replies
    7
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    357

    The request to have the order refunded was made...

    The request to have the order refunded was made on 7/2/2015, we were closed on 7/3 - 7/5. The refund for the battery should be made back to your account by the end of the business day.
  5. Thread: Rma #2462830

    by RTCharlie
    Replies
    7
    Views
    357

    A return form and return shipping label was just...

    A return form and return shipping label was just emailed to you so you can return the battery for refund.
  6. Thread: Rma #2462830

    by RTCharlie
    Replies
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    357

    The battery was sent out on the 26th, you were...

    The battery was sent out on the 26th, you were sent a email with the tracking number on the same day. The email was sent to the same email we had sent the RMA email to. You should of received the...
  7. Thread: Rma #2462830

    by RTCharlie
    Replies
    7
    Views
    357

    The battery has been received and is being...

    The battery has been received and is being tested, the replacement should of been sent out already. I'll have the shipping department send out the battery right away.
  8. Replies
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    6,892

    The spare parts were supposed to be ordered and...

    The spare parts were supposed to be ordered and DHL-ed over to us. The order should've been placed yesterday, I believe that the shipment should be coming in by the end of the week or next week.
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    Order 2462437 I checked on the order and it...

    Order 2462437

    I checked on the order and it looks like you called today and got a hold of a tech, the tech is processing a return for inspection/exchange for this unit. Since the issue has been...
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    In my personal opinion I don't think this item...

    In my personal opinion I don't think this item will be restocked, I heard that Projet was made by CMP and I was told that CMP is no longer in business. If this is true then all of the out of stock...
  11. Thread: .25 Falcon

    by RTCharlie
    Replies
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    194

    It doesn't look like the .25 Falcon will be...

    It doesn't look like the .25 Falcon will be restocked, the both models are listed in the archive section of the website that means that the model themselves have been discontinued.
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    1) Yes you have to break in the engine, this...

    1) Yes you have to break in the engine, this engine is the stock engine that comes with some of the Exceed RC vehicles. So you can follow the break in procedures that we have in the tutorial section...
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    I just emailed you a RMA form and return shipping...

    I just emailed you a RMA form and return shipping label for the item, I don't feel comfortable with providing the discount because if you replace the capacitor yourself the warranty for the ESC will...
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    449

    What would you like for me to do about the order?...

    What would you like for me to do about the order? Do you wish to return the item for refund or a onetime exchange?
  15. Replies
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    449

    This order is for a ESC, what is damaged on the...

    This order is for a ESC, what is damaged on the ESC?
  16. http://www.rcdiscuss.com/showthread.php?54583-Any-...

    http://www.rcdiscuss.com/showthread.php?54583-Any-idea-when-ASP-engines-will-be-back-in-stock

    Some ASP engines are discontinued and will not be restocked, we only order certain engines for each...
  17. Replies
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    491

    95% of the vehicle itself is assembled, a couple...

    95% of the vehicle itself is assembled, a couple of the linkages are not installed to make the vehicle shorter for the shipping box.
  18. Replies
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    http://www.nitrorcx.com/mad-mt2034.html...

    http://www.nitrorcx.com/mad-mt2034.html
    http://www.nitrorcx.com/mad-ma2139.html
    http://www.nitrorcx.com/mad-mt2054.html
    http://www.nitrorcx.com/mad-mm2002.html...
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    1. We don't suggest forwarding companies to...

    1. We don't suggest forwarding companies to customers that we don't ship to, they're usually able to source the company themselves.
    2. The following items will be needed for you to do the conversion...
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    491

    1) We don't ship orders to Estonia at the moment....

    1) We don't ship orders to Estonia at the moment. If you want the item you'll have to get it sent to you via a forwarding company.
    2) Yes you can install the steering kit onto the back wheels to...
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    402

    Our webstore is hosted by Yahoo, from what I was...

    Our webstore is hosted by Yahoo, from what I was told last week Yahoo is no longer going to support Google. Any and all stores that were hosted by Yahoo will no longer have a option to login with a...
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    402

    Do you happen to remember who you spoke to? Was...

    Do you happen to remember who you spoke to? Was it someone in tech support or customer service?

    UPDATE: I went to the back and removed the part from a plane, I'll try to have it sent out to you by...
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    Correct, the website is due for a major overhaul...

    Correct, the website is due for a major overhaul in the coming weeks/months. All of the old discontinued items will be removed. That plane that you're inquiring about was OEMed by FMS and rebranded...
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    349

    Yes this plane/parts have been discontinued for...

    Yes this plane/parts have been discontinued for sometime now. It has been discontinued for at least 2 years now.
  25. Replies
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    Sounds good, once the servos have been refunded...

    Sounds good, once the servos have been refunded you will be notified via email.
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