Brushless motor problem

[mikeh]

I've had an EXCEED RC Champion PRO with the brushless motor for just about one month. Its been great and it really fast. My son and I love racing this car.

A week ago after driving for ~15-20 minutes the car motor started behaving erratically. Then I noticed that the car sparks were coming from the motor. I shutdown for the day. The next weekend I took the motor out and ran it some on the bench. After a minute or so of forward and reverse the sparks stopped coming out and the motor seemed to run better. So I put the motor back in the car and took it out for a run. It ran pretty slow for about 1 minute then would not run at all. Both leds on the esc go red. When I power cycle the car the esc comes back ok with both sets of tones so I think the esc is OK. As soon as I push the throttle the same thing happens, red leds on the esc. So I shutdow for the day and ran another car.

I tried to contact sales to see if I can get a replacement motor. First they answered that I can't return the car after 30 days. (I ordered this 34 days ago but I've only had it for 27 days...) I replied that I don't want to return the car I just want the get the defective motor fixed/replaced. Then they replied that I need to contact a technician on the live chat but live chat is not open now so I figured I'd try here since I see others getting replacement parts for defective parts in this forum.

Can I get a replacement motor?

Mike

[yadac123]

what's your order number? if you think the motor has problems yes I can exchange another one for you.

Andy

[mikeh]

Andy,

My order number is: yhst-14197398381157-17749

Thanks Mike

[yadac123]

HI mike,

RMA issued and you can send it back for exchange.

Andy

[mikeh]

Hi Andy,

I just received the replacement motor but it does not look like the same motor. The brushless motor I sent in was blue and had 3 wires. The replacement motor you sent is silver and only has only two wires. I suspect that the replacement is a brushed motor. Can you please send me the correct one?

Thanks Mike

[yadac123]

Mike,

Sorry about this. I'll send you another motor and I'll make sure it's brushless.

Andy

[rcrazy2]

 my brand new right out of the box sunfire pro brushless version doesn't run right. it jitters a bit and then just takes off if you are barely pulling back on the trigger, it should not jolt forward like that.
     i was thinking maybe the esc and motor where not properly programmed or the motor is bad. what can  be done??