RCDiscuss.com - Learn to Fly and Drive the Coolest RC Helicopters, Planes, Cars and Boats - NitroPlanes.com Order Support http://www.rcdiscuss.com/ The best place to shop for radio control airplanes and jets! en Wed, 22 May 2013 02:05:39 GMT vBulletin 60 http://www.rcdiscuss.com/images/misc/rss.png RCDiscuss.com - Learn to Fly and Drive the Coolest RC Helicopters, Planes, Cars and Boats - NitroPlanes.com Order Support http://www.rcdiscuss.com/ another is this in-stock question http://www.rcdiscuss.com/showthread.php?49881-another-is-this-in-stock-question&goto=newpost Thu, 16 May 2013 03:14:41 GMT when will this ; http://www.nitroplanes.com/60p-dyc-1004.html be in stock? this just got in-stock... when will this ; http://www.nitroplanes.com/60p-dyc-1004.html be in stock? this just got in-stock http://www.nitroplanes.com/60a-dy8953-f4u-rtf-24g.html but it needs a charger :p, if there is another charger that does'nt cost too much (over 50) then please tell, make sure its in-stock and at nirtoplanes.com ;D ]]> NitroPlanes.com Order Support pilotmaster http://www.rcdiscuss.com/showthread.php?49881-another-is-this-in-stock-question is it really possible to get this Plane ? http://www.rcdiscuss.com/showthread.php?49861-is-it-really-possible-to-get-this-Plane&goto=newpost Tue, 14 May 2013 19:54:04 GMT https://fbcdn-sphotos-f-a.akamaihd.net/hphotos-ak-frc3/970415_10151432369868511_900771675_n.jpg Attachment 8145... https://fbcdn-sphotos-f-a.akamaihd.n...00771675_n.jpg
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]]> NitroPlanes.com Order Support ninja_600 http://www.rcdiscuss.com/showthread.php?49861-is-it-really-possible-to-get-this-Plane Dynam Devil Parts? http://www.rcdiscuss.com/showthread.php?49827-Dynam-Devil-Parts&goto=newpost Fri, 10 May 2013 14:32:01 GMT Hi,

I rebuilt my Dynam Devil back in December with the exception of a cowl. When I call i'm given the usual "It takes 2-6 weeks for the part to be available". It's been 5 months, I really want to fly the plane again, just need a cowl.

Can you order some? Or tell me where I can order them from?

Thanks, Chris ]]> NitroPlanes.com Order Support Cadsbury http://www.rcdiscuss.com/showthread.php?49827-Dynam-Devil-Parts To nitroplanes; respond fast. http://www.rcdiscuss.com/showthread.php?49824-To-nitroplanes-respond-fast&goto=newpost Fri, 10 May 2013 00:21:34 GMT I am wondering if you could place a estimated date on when out of stock planes will go in stock, but i would like to know when this plane will be in... I am wondering if you could place a estimated date on when out of stock planes will go in stock, but i would like to know when this plane will be in stock again: http://www.nitroplanes.com/60a-dy8953-f4u-rtf-24g.html here's a link. it doesnt help anyone when we dont know when it'll be in stock, hope someone can tell me... hope i get a quick reply, and hope its still on sale or i wont be able to get it.:) ]]> NitroPlanes.com Order Support pilotmaster http://www.rcdiscuss.com/showthread.php?49824-To-nitroplanes-respond-fast Shipped the wrong plane http://www.rcdiscuss.com/showthread.php?49786-Shipped-the-wrong-plane&goto=newpost Sat, 04 May 2013 00:21:42 GMT Order Number yhst-17210252890263-341337

I Ordered
Aerosky 4 Channel Extra 05A330-Blue-ARF-NV
330SC Special Edition 55"
Sports Aerobatic
Brushless RC Airplane ARF
(Blue)
-Wingspan: 1400mm (55.1 inches)
-Length: 1280mm (50.1 inches)
-Weight: 1850g (65.3oz)
-Motor: Brushless Outrunner Motor 650KV
-ESC: HobbyWing Sky Walker 60A with built in UBEC
-Battery: 14.8v 2200mah 20C Li-Po Battery
-Prop: 15x7
-Servos: 4x 20g Mini Size High Torque Servos
Features:
-New and improved version 2!

You sent
Item#: 05A330-Blue-ARF
Aerosky 4-CH Extra 330SC Special Edition 55" Sports Aerobatic Brushless RC Airplane ARF (Blue)
Wingspan: 1400mm (55.1 inches)
Length: 1280mm (50.1 inches)
Weight: 1850g (65.3oz)
Motor:? Brushless Outrunner Motor
ESC: 45A
Prop: 15x7
Servos: 5x 9g ]]> NitroPlanes.com Order Support Combat7 http://www.rcdiscuss.com/showthread.php?49786-Shipped-the-wrong-plane I think NP just ripped me off http://www.rcdiscuss.com/showthread.php?49785-I-think-NP-just-ripped-me-off&goto=newpost Fri, 03 May 2013 23:59:03 GMT Let me put here the transcript of my last Ticket so you can see my problem:

[ I have submitted 2 tickets before (#HFT-477-24784 and #JRX-236-78839) hope this one solve my problem.

So I havent got my package yet, the guy (Andy) at online chat just keeps telling me to wait, then in my last ticket this other guy (Albert) told me this:

"Hi Sir,
I will relay this order to my department along with our with shipping department in regards to this order to find out what can be done since we have no word of the package as well ever coming back to us"

That was like 12 days ago.

Things you should have in mind before answering:

Please dont tell me to wait a bit more, I have been waiting for a 100 days (thats right a hundred).

Dont tell me to check on my local post office, it isnt there, I even talked to the people on the Post Service HQ, they dont have any records of my package being in Mexican territory.

Dont tell me it is bieng held at customs, I actually went in person to customs (quite a long trip), they too dont have any record of my order crossing the border, they even told me that because of the seize, type and value of the package there is no way they´ll retain it at customs. bottom line its not on mexican territory.

Please dont tell me to contact USPS, it is imposible to do it by e-mail because you have to provide them an adress within the US territory (which I obviously dont have), I did manage to contact them by phone (expensive call) just to be told this: "Although you have payed for the shipping, you are not the sender, the people at the store have to file a complaint"

And last but not least:

Dont tell me there is nothing you can do, you see that very same day I order some parts to Tower Hobbies (the parts that you didnt have in stock), I guess both shippments were in the same truck or whatever because I had the same problem with them, the diference being that they contact USPS, found out what the preoblem was and offer me a refund or to re-send the parts, I choose the parts thinking you will be doing the same. So here I am with a set of 3 propeller and a "Y" extension, an Almost Ready to Fly plane that Im thinking it will never fly and me in an Almost Ready to Cry state.

Hope you could help me, thanks in advance.]

The answer was:

[ Hi Sir,
According to the order the request for our shipping department and my department to investigate the order was made but there has been no update whatsoever. I will make another request and possibly file a claim with USPS but that is really all that call be done. I'm sorry ]

The order number is yhst-17210252890263-326797.

So Andy from the online chat just keep saying "wait" and Albert form ticket system just say he is sorry.

I think they have to do something I mean, its a buisness based on delivery, isnt it ?
The thing that sacres me the most is that months earlier y ordered an airplane (Tech One Mercury love it) and almost a year ago I ordered 2 6ch Helis form Xheli (which I understand its form the same group of NP) those orders were worth more than $200 dls , the 2 helis were over $600 dls , so imagine if this happened back then, I would have lost $600 and all I get is an "Im sorry" from the customer support.

I have read a lot of post where people get a damage or wrong order and they get a refund or they send another one, I got nothing and... well..... I got nothing !!! Except for a sincere "Im sorry" from Albert he is such a nice guy.

Maybe its because Im an international customer, maybe they think I wont come over and go all Ape on them jajajaja ... But I will !!! Nah just kidding.
Maybe its because Im Mexican ? (T-T ) I love you guys , WHY ?!!!!! Why wont you love me back ?!!!

Sorry for the breakdown........Lets get serious again.

This order was just $120 dls but still...... what if I order a $999 heli ? Im the kind of guy that wont take this from a "Serious" site so I wont stop until I get my stuff (I dont even want a refund because I really need those parts). Even if I have to go to the US (I do travel to the US twice a year anyway).

I know most of you guys live un the US but any help would be great, is there another international customer with a similar problem ? Did you solve it ? How ?

Thanks for reading my Psicotic rant.

Much Love : Axel (Thrillee) ]]> NitroPlanes.com Order Support Thrillee http://www.rcdiscuss.com/showthread.php?49785-I-think-NP-just-ripped-me-off <![CDATA[What happened to "FREESHIP"?]]> http://www.rcdiscuss.com/showthread.php?49747-What-happened-to-quot-FREESHIP-quot&goto=newpost Sun, 28 Apr 2013 21:50:52 GMT The free shipping code didn't work when I had two Dynam planes on my cart this morning. Email and Facebook said it was available on orders over $200 through May 3, 2013. ]]> NitroPlanes.com Order Support IfIHadWings http://www.rcdiscuss.com/showthread.php?49747-What-happened-to-quot-FREESHIP-quot Honestly, RTCharlie....... http://www.rcdiscuss.com/showthread.php?49738-Honestly-RTCharlie&goto=newpost Sun, 28 Apr 2013 01:06:49 GMT Is NitroPlanes ever going to have EDF planes and parts in stock, ever again? I asked this about 2 months ago, was told that there would be much... Is NitroPlanes ever going to have EDF planes and parts in stock, ever again?

I asked this about 2 months ago, was told that there would be much restored around the end of April.

Only 3 days left to April......think it's fair to say we're around the end of April.

Still no stock. No 70mm F/A-18's, no Dynam kit F-16's, NO NOTHING.

If you're giving up, for crying out loud, just DO it! ]]> NitroPlanes.com Order Support PikeStaff http://www.rcdiscuss.com/showthread.php?49738-Honestly-RTCharlie Dynam ARF 1.2m Tempest in stock or not? http://www.rcdiscuss.com/showthread.php?49720-Dynam-ARF-1-2m-Tempest-in-stock-or-not&goto=newpost Fri, 26 Apr 2013 02:04:29 GMT RTCharlie - NP's site indicates that the Dynam ARF 1.2m Tempest is available; however, another thread states that a customer placed an order yesterday only to get an email saying the ARF is out of stock. I'm VERY interested in this plane but I want to avoid dealing with a refund if you are actually out of stock. I would also like to pick up a few 4s 3000 25c to take advantage of the free shipping offer but all batteries of that size are out of stock, too.

1) Is the ARF Tempest in stock? If not, when do you expect to have some? Is there a waiting list I can join?
2) When do you expect your battery inventory to be restocked?

Thank you! ]]> NitroPlanes.com Order Support IfIHadWings http://www.rcdiscuss.com/showthread.php?49720-Dynam-ARF-1-2m-Tempest-in-stock-or-not Lost refund.. http://www.rcdiscuss.com/showthread.php?49706-Lost-refund&goto=newpost Wed, 24 Apr 2013 19:56:31 GMT So my order was canceled due to the item being out of stock apparently. well they refunded me back my money but the thing is it was a gift card type... So my order was canceled due to the item being out of stock apparently. well they refunded me back my money but the thing is it was a gift card type card one time use and i no longer have the card. anyway the card would still be on record to apply it to something else? ]]> NitroPlanes.com Order Support stewpedaso http://www.rcdiscuss.com/showthread.php?49706-Lost-refund Receicved wrong plane http://www.rcdiscuss.com/showthread.php?49684-Receicved-wrong-plane&goto=newpost Tue, 23 Apr 2013 01:56:08 GMT Hello, I ordered the Art-Tech Wing Dragon - brushless version and received the cheaper sporter 2 with brushed motor/Nicd. I have been trying to... Hello,

I ordered the Art-Tech Wing Dragon - brushless version and received the cheaper sporter 2 with brushed motor/Nicd. I have been trying to reach you via phone, help desk tickets and email since last Friday but nobody answers. Your customer service so far has been a total let down. I am trying to be patient here but I had hoped that I would have the correct airplane in the mail today. Please at least validate that something is being done?

Thanks,

Order# yhst-17210252890263-339584 ]]> NitroPlanes.com Order Support lamphax http://www.rcdiscuss.com/showthread.php?49684-Receicved-wrong-plane